Sister Suzanne Gross, FSE, Administrator, Franciscan Home Care and Hospice Care, and Marie Laffin, RN, Clinical Director, are proud to have received, in behalf of the agency, the 2018 Patient Satisfaction Award of Distinction from Fazzi’s Patient Satisfaction Service, the Consumer Assessment of Healthcare Providers and Systems designed to measure the experiences of people receiving home health care from Medicare-certified home health agencies. The HHCAHPS is conducted for home health agencies by approved HHCAHPS Survey vendors.